World-wide-web, cell phone products and services restored after Houstonian Turns to Ted

HOUSTON, Texas (KTRK) — When Victor Fontenot’s Television set sign went out on Tremendous Bowl Sunday, it was just an inconvenience, not a crisis. But then his mobile phone and online went out as well.

“He experienced no conversation with the outdoors entire world and his medical professionals would be contacting me, hoping to get in contact with him,” Fontenot’s sister, Veronica Jammer told ABC13’s Ted Oberg.

Jammer explained her brother enjoys his independence, but is chronically unwell. He requires the METRO bus to regular doctor’s appointments and checks in with Jammer generally, so he requires his mobile phone and net to maintain in get in touch with with her and his health professionals.

“I am a nurse so his health challenges, when he’s not well, I am not effectively,” Jammer claimed.

Jammer attempted to help the best she could by calling AT&T, hoping to determine out why the service went out and when it would be restored.

She explained at very first they advised her it would choose 24 to 48 hrs due to offer chain issues. But then, 48 hours turned into a 7 days and then longer and his huge sister was nervous.

“I just believe about Ted, just take it to Ted Oberg,” Jammer explained. “It was so easy since I just Google ‘ABC Ted Oberg’ and then you click on this connection, you set in a very little statement with your difficulty.”

Our Turn to Ted team termed AT&T on March 13 and the really subsequent day, the cellphone services were being restored.

“He’s a joyful gentleman and that’s all that matters,” Jammer explained. “Be persistent, be client, but acquire it to Ted Oberg and his crew.”

An AT&T spokesperson informed us the company was “disrupted by problems brought on by a targeted visitors accident.”

“In the beginning, we were unable to full vital repairs mainly because of serious rainstorms in the space. We have apologized for the inconvenience to the Fontenot’s and furnished them a credit score on their account,” the spokesperson mentioned.

Follow Ted on Facebook and Twitter.

Have a tip for Ted Oberg? A difficulty to fix? Get in contact with us on our idea page, or send a suggestion beneath. (On mobile? You can open our kind by tapping in this article.)

Copyright © 2022 KTRK-Tv. All Legal rights Reserved.